FAQ
Your security is our priority. Reef Assetholm uses bank-grade encryption, two-factor authentication (2FA), and cold storage for your digital assets. We comply with strict financial regulations in AU and undergo regular audits. Your funds are protected against unauthorised access, so you can trade with confidence.
Not at all! Reef Assetholm is designed for beginners.
- Step-by-step guides and round-the-clock support
- Risk-free demo account to practise with virtual funds
- Automated tools that handle the hard work for you
- Start small (from just 250) and learn as you trade!
Withdrawals to bank cards typically take 1-3 business days across most regions. Crypto withdrawals to external wallets usually complete within 30 minutes. Processing times may vary depending on your bank and verification status.
We earn revenue through premium features and volume-based partnerships with exchanges, rather than charging user fees. There are no hidden costs—you'll always see the exact transaction amount before you confirm.
Yes! Reef Assetholm is available in most countries worldwide (98+ and counting). Just select your country during registration to check availability and view localised payment options. We comply with all local regulations to keep your trading safe and legal.
We make crypto investing straightforward for beginners. Reef Assetholm offers:
- AI-powered recommendations – Get personalised coin suggestions based on your risk level
- Ready-made portfolios – pre-selected bundles (such as 'Starter Pack' and 'DeFi Bundle')
- Live market signals - Real-time buy and sell alerts for top cryptocurrencies
Plus, our interactive tutorial guides you through investing every step of the way!
We're available 24/7 via live chat and email at support@reefassetholm.com. For urgent matters, we typically respond within 15 minutes.
Yes, cryptocurrency is legal in most jurisdictions, and Reef Assetholm operates in full compliance with local regulations. Here's what you need to know:
1. Licensed Service
- Registered with [FinCEN, FCA, CySEC]
- Regular audits by independent firms
2. Country-Specific Rules
- Automatic geo-compliance: Our platform adjusts to your country's regulations
- KYC verification required where applicable
3. Your Funds Are Protected
- Bank-grade security (the same protection as your online banking)
- 95% of assets held in offline storage (cold storage)
Check our Compliance page to see your country's status, or contact support for more information.
You can fund your account easily with:
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA, SWIFT – no fees)
- PayPal (instant processing)
2. Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT – 0% fee)
- QR code scanning for mobile wallets
Deposits arrive within 10 minutes. View all options in your account dashboard
Crypto support
Customer Support & Assistance
For all inquiries, please contact your partner broker directly. If you don't have an account with a trusted brokerage partner, let us know and we'll help you get set up. If you experience any issues with your trading partner's support, reach out to us and we'll work to resolve it.
Support Hours
Our support team is available 24/7 to help with any questions or concerns. We're committed to providing timely and effective assistance to ensure your trading experience runs smoothly.
24/7 Online Support
For all your questions.